Contentifai Ltd Terms and Conditions of Service

The Services shall be provided by Contentifai, a Limited company incorporated in England and Wales (hereafter referred to as The Supplier) on a 4-week rolling basis.

The Agreement between The Supplier and you (hereafter referred to as The Client) begins on the Effective Date of sale and will continue on a 4-week rolling basis.

Payment

All monetary amounts are stated in £GBP.

The Client is required to pay The Supplier in full in advance of The Services being carried out at the commencement of each 4-week period.

Payment is collected via Stripe recurring payments every 28 days.

Costs are reviewed every 12 weeks and adjusted accordingly following which The Client will be notified in writing of any changes to the costs of The Services.

All Charges quoted to The Client are exclusive of VAT, which The Supplier is not required to charge at this time.

The Client shall be notified by email of any delay or issue with payment. Please note that delay in payment may result in suspension of The Services.

Where payment fails to be collected on the expected date, The Supplier reserves the right to suspend delivery of The Services until payment has been made.

The Services

The Supplier shall provide The Services with reasonable care and skill by following:

• Generally recognised commercial practices and standards, and
• All laws and regulations applicable to The Services, including all rules and regulations related to anti-bribery and corruption, and data protection.

The Supplier shall communicate lead times and expected due dates with The Client.

The Client shall:

• Cooperate fully with The Supplier in all matters relating to The Services.
• Provide the equipment, Materials, and information that The Supplier may reasonably require according to agreed timeframes.
• Respond to The Supplier’s requests and queries within five working days.

If The Supplier experiences a delay in receiving the Materials, information, or input from The Client, this may result in a delay in the delivery of The Services.

Where required, The Supplier shall subcontract relevant tasks to appropriate skilled professionals. The Supplier agrees to vet all subcontractors fully and—where necessary—require the signing of a non-disclosure Agreement upon engagement before sharing confidential and sensitive Client information.

If The Client requests a change in the provision of The Services, this may result in payment pro rata for billable hours completed on The Services up to the point of the change request, and possible additional costs depending on the nature and scope of the change request.

The Terms implied by sections three to five of the Supply of Goods and Services Act 1982 are valid to the fullest extent permitted by law in this Agreement.

Termination

The Client shall promptly report to The Supplier any defects in The Supplier’s performance of The Services as soon as reasonably practicable after any such defect comes to the attention of The Client.

The Client agrees to provide The Supplier with a reasonable timeframe to respond to and correct any defects identified in The Services.

Where an issue arises in the provision of The Services or any related aspects, both parties are strongly encouraged to discuss the matter as soon as is reasonable and via an appropriate channel in order to resolve any issues or potential issues before they arise.

The Supplier shall promptly notify The Client of any known delays or issues with the provision of The Services and may recommend how such circumstances can be avoided.

If either party wishes to terminate the Agreement, they may do so at any time.

If The Client terminates The Service, The Client will pay for The Services within the 4-week billing cycle in which The Client terminated The Service in full and The Supplier will complete and hand over all deliverables up to the point of termination.

Additionals

Each party will only use Confidential Information to perform obligations under this Agreement and will not allow the information to be disclosed except where required by law, to employees, or where the information has become publicly available.

During this Agreement, The Supplier shall maintain professional indemnity insurance to cover risks of up to £1,000,000 with a reputable insurance company the details of which will be provided to The Client upon request.

The Services and correspondence between Parties will be carried out during the Working Week from Monday to Friday between 0900-1700 except during public holidays. Services conducted outside of the Working Week are to be agreed upon by both parties in advance and these Services may incur an additional pro-rata charge.

The Supplier may use the Materials and feedback from The Client for marketing purposes.

No amendment shall be made to The Agreement.